Showroom Display purchase and items marked as overstock or clearance are sold AS IS and are non-returnable

Right to Cancel

• Under government regulations of purchases of $75 or more, I, the client, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. Once manufacturing has begun the special order CANNOT be cancelled.
• In the unlikely event that an item is on backorder for longer than 60 days, you may cancel the order for a full refund.

Delivery Expectations
Your lighting(s) has been ordered. You can now begin to prepare your environment for your new purchase.

We recommend you use professional, insured installers. In addition to guaranteeing quality workmanship, they will also provide you protection in the unlikely event of manufacturing defect. We can supply you with a list of trusted professionals from which you may select.

Most lighting orders are available for pickup at our showroom or deliver to job site (additional delivery fee may apply) within 2-3 weeks from ordered date. Some items may take longer and are dependent on manufacturer’s production and shipping schedules. We will do everything within our control to make sure you receive your order as timely as possible. You shall have the benefit of all guarantees and warranties provided by any manufacturer. As your lighting consultants, we will update you in accordance with the most recent information given by the manufacturer.

Once your lighting order as been received in good condition at our distribution center, you will be notified of a delivery date to your job site or when the order will be available for pickup at a showroom location. Inspection of your custom order will be done by our distribution team upon receipt of your order. Should there be a problem they have missed, we will handle any discrepancy in a timely manner and within Hansen Lighting and manufacturer guidelines.

Our goal is to assure your complete satisfaction.